Refund Policy

Last updated: 12 November 2026

This Refund Policy explains when NOZIX ITES LLP (“NOZIX”, “we”, “us”) refunds payments made for our professional services. It forms part of our Terms and Conditions.

Cancellation before work begins

If you cancel your engagement before we start work on it (before we begin reviewing your documents or preparing your application), we will refund the professional fee you paid in full, less any payment gateway or bank charges.

Cancellation after work begins

Once we have started work, the professional fee covers work already done. If you cancel at this stage, we may refund a part of the professional fee for work not yet performed, at our reasonable discretion and depending on the stage of the engagement.

Once an application has been filed with the relevant authority, the professional fee is not refundable.

Government and third-party fees

Government fees, statutory charges, stamp duty and fees paid to testing or certification bodies are paid to third parties on your behalf. Once paid, they are not refundable by NOZIX. Any refund of such fees is subject to the rules of the relevant authority or body.

Rejection by an authority

Approval of an application is decided solely by the relevant authority. A rejection or delay by an authority does not by itself entitle you to a refund. If an application is rejected or objections are raised, we will discuss the reasons and the options available to you, including responding to the objections or re-filing.

When refunds are not given

• When an application is delayed or rejected because information or documents you provided were incorrect, incomplete or not genuine.
• When you do not provide required documents or responses within a reasonable time after we ask for them.
• For work already completed and delivered, such as drafted documents or filed returns.

How to request a refund

Email your request to info@nozix.in with your name, phone number, the service and your payment details. We will review it and respond within 7 working days. Approved refunds are made to the original payment method, usually within 7 to 10 working days of approval.

Contact

NOZIX ITES LLP
Block A, DLF Industrial Area, Sector 32, Faridabad, Haryana 121003
Email: info@nozix.in · Phone: +91 9643982639